Q: Why hasn’t my street been plowed?

A: We plow and de-ice city streets according to a priority system. Priority one streets are addressed first, followed by priority two, and so on. This allows us to focus on Indy’s most vital roadways first, then move on to secondary streets and other routes. To learn more about our priority system, click here.

Q: Why don’t I see Indy Snow Force trucks on interstates?

A: Indy Snow Force is a part of the Indianapolis Department of Public Works. Our mission is to maintain city roadways. Interstates and state highways are maintained by the Indiana Department of Transportation (INDOT).

Q: Who is responsible for clearing sidewalks?

A: City code mandates that home and business owners are responsible for clearing their own sidewalks and access ramps. This allows our team to stay focused on Indy’s roadways.

Q: When will my street be plowed?

A: We use a priority system to determine the order in which streets are plowed. The city does not plow residential streets unless there is a snowfall of 6” or more.  Click here for more information about plowing/de-icing tiers.

Q: Can I report dangerous road conditions?

A: Your input is very important to us. If you know of any immediate emergency areas that need special attention, call the Indy Snow Force Coldline – (317) 327-8000. It’s the hotline for winter weather.

Q: How much pollution does Indy Snow Force contribute to the environment?

A: Despite the large number of equipment we’ve dedicated to the job, our environmental impact is relatively small. The Indy Snow Force boasts 37 trucks outfitted with diesel particulate filters (DPWs) that can reduce pollution by up to 90%. We’ve also designed our plow and de-ice routes to cut down on overlap, so we make the most of every last drop of fuel. In addition, best practice methods of control and output of salt minimizes the impact of salt run-off on plants and greenery and into rivers and streams.

Q: Who should I contact if I need emergency medical help due to a snow event?

A: If you are in need of emergency assistance of any type, call 911 for immediate help.